Refund & return policy

Unopened kits can be returned within 14 days. Damaged, faulty or incorrectly sent kits are replaced or refunded. For hygiene and food-safety reasons, opened food items cannot be returned unless they are faulty. Membership cancellations keep access to the end of the current period.

You can return an unopened, unused kit within 14 days of delivery for a refund of the item price. Please contact support@gooofdun.shopfirst for return instructions. Return postage for change-of-mind returns is the customer's responsibility. Refunds are issued to the original payment method once we receive the returned kit.

Because our kits contain food ingredients, opened pre-mixes and consumables cannot be returned for hygiene reasons unless the item is faulty. This does not affect your legal rights where an item is defective or not as described.

If a kit arrives damaged, faulty, or you received the wrong item, contact us within 14 days with your order reference and a photo where possible. We will send a replacement or issue a full refund including any standard shipping paid, at no cost to you.

Email support@gooofdun.shop with your order reference and reason. We will confirm whether a return is needed and where to send it. Do not send items back before contacting us. Refunds are processed within 14 days of receiving the return or agreeing a refund.

You can cancel a Bakers Club membership at any time. Access continues until the end of the current billing period; we do not refund unused time. There is no stored value or credit to refund because membership is a purely digital subscription.

If a parcel is returned to us because it was refused, unclaimed, or the address was incorrect, we will refund the item price less the actual outbound and return shipping costs. Import duties already incurred are not refundable by us. See the Shipping & Delivery Policy.